Sorry at this time she does not offer cash refunds. However, she is happy to exchange your order for another style/size or you may request a store credit if you would prefer to use it a later date.
Please see Returns below for more information.
She stocks a range of dresses in Sz 4 - 16.
Items marked with the 3-Star Badge may show minor signs of wear. Examples may include; a minor pull in the fabric, a missing sequin, pilling around the hem of a long gown or discolouration of a button or zip. These dresses are still in great condition and priced accordingly.
Her St Kilda store is currently open on Friday & Saturday between 11AM - 3PM. You can pop by anytime during those hours to try on a dress.
Delivery & Returns
Standard Postage is free on all Australian orders over $100.
Standard Post on all other Australian orders is $10 and Express Shipping is available for $15.
We offer International Standard & Express Post to all our international customers. Costs vary depending on your location but you will be provided a cost upon checkout.
Please note all prices on orders are quoted in Australian Dollars and international customs charges and taxes are payable by the receiver based on these amounts. Her Wardrobe are not responsible for any additional charges incurred for shipping orders internationally.
For more information on customs charges for each country please contact your customs authority.
Yes, she will send you a tracking link for your parcel as soon as it is on its way.
In most cases if you are not home your parcel will be left in a safe place on your property. Alternatively if the postman does not think it is safe to leave the parcel he/she will take it to the nearest post office for collection.
Her Wardrobe is unable to take responsibility for misplaced/stolen parcels once delivered.
Delivery times will vary from city to city, so please allow at least 3 - 5 days for standard post and 2 business days for Express Post within Australia.
International Express is roughly 3 - 4 business days, and standard post 6 - 8 business days.
Please keep in mind Australia Post is also experiencing additional delays due to Covid-19.
To be eligible for an exchange/store credit your order must be sent back within 7 days of delivery. Garments should be returned unused with tags still attached. Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.
Please email email@example.com with your name and order number if you would like to return your order. She will assist in organising your return and issuing a store credit or exchange.
Please note return postage is not included and must be covered by the purchaser.
All preloved dresses which were originally a part of Her Rental Collection have been labelled with either 5 or 3 stars. 5-Stars indicates dresses that are recent arrivals and had been previously rented less than 3 times. These dresses are in fantastic condition and she is confident you will feel as though you are still receiving a new dress. 3-Stars indicates dresses which were popular rentals and thus may show more signs of minor wear. Minor wear may include but is not limited to; a minor pull in the fabric, a missing sequin, pilling around the hem of a long gown or discolouration of a button or zip. These dresses are still in great condition and have lots of life left in them!
Dresses in her Final Sale collection are also Preloved but have been further discounted as they are the last sizes available - not because they are in lesser condition.
For now, she has suspended her rental offering. She hopes that giving customers the opportunity to purchase a dress they love now to hold onto until the next event pops up is a great solution!
Brand New Dresses are styles that have just arrived from her Designers and have never been worn. These dresses still have their tags intact and are just as they would be if purchased from any other online store.
She takes payment in full when you place your order.
Please note all prices are advertised and charged in Australian Dollars (AUD).
Her Wardrobe accepts payments via VISA, MasterCard & VISA Debit, PayPal, ZipPay and AfterPay.